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FAQ

General Questions

What are tonic herbs? Why do we need them?

Tonic herbs are extremely powerful substances that work to fortify our entire body-mind systems for overall longevity and abundant health. They are powerful tools to help us grow spiritually, emotionally, and physically. Tonic herbs have been used historically as tools of preventative health to restore balance and allow the body to maintain optimal homeostasis. They are completely safe for long-term consumption and have no history of side effects. When we consume tonic herbs regularly for a period of time, we change. A whole host of functions tends to improve. We feel better and stronger, we become more capable in every aspect of our lives: at work, at home, at play, and in bed. They can help us achieve more out of what we want in life. Tonic herbs are nature’s most powerful adaptogens, restoratives, augmenters, and cleansers. They slow aging, reduce stress, improve sex, build blood, sharpen the mind, strengthen bones, cleanse the liver, recharge adrenals, boost the immune system, improve sleep and provide unbelievable energy and focus. The ancient wisdom of tonic herbs can take your health to the next level! That has been our experience and we are grateful for this opportunity to share it with you.

What are adaptogens?

The majority of tonic herbs contain properties that are defined as ‘adaptogenic'. Adaptogens are remarkable substances that have been known over centuries of use to help the human body adapt to stress, support normal metabolic processes, and restore balance. They increase the body’s resistance to physical, biological, emotional, and environmental stressors and promote normal physiologic function. Adaptogenic herbs have been found to balance the body’s energies, endocrine hormones, modulate the immune system and allow the body to maintain optimal health. We all deal with stress every day, and our bodies strive to adapt and keep balanced and healthy. It’s very important to learn healthy stress reduction practices to maintain balance to lead a long healthy life. We can use adaptogenic herbs as tools to combat and eliminate our daily stresses and stay grounded.

What are superfood mushrooms?

Superfood mushrooms, also known as medicinal mushrooms, are a kingdom of herbs that are very powerful health-promoting agents. There are hundreds of thousands of mushroom species in the world. According to ancient texts and scientific studies, close to 700 varieties are believed to have preventative and therapeutic properties beneficial to human health. People have been consuming superfood mushrooms for thousands of years for the many great benefits that they offer. Their power and incredible intelligence work to predominantly train, and to build and rejuvenate your immune system.

There are many compounds, constituents, and nutrients in superfood mushrooms that benefit human health, but the most well studied and tested are carbohydrate molecules called polysaccharides (long-chain sugars), more specifically beta-glucans, and the triterpenes. The polysaccharides and triterpenes are extremely beneficial to our health as they are believed to stimulate and strongly enhance our immune system. They work to increase T-cell activity, macrophage activity, natural killer cell and neutrophil activity. This is very important for any kind of pathogenic invasion or disease that may be taking place in the body where the immune system is called to respond. The triterpenes help modulate the immune response and have been reported to have adaptogenic, anti-inflammatory, anti-hypertensive and anti-allergenic effects.

The superfood mushrooms contain anti-viral activity and have high antioxidant values comparable to resveratrol. They also act as prebiotics in the gut to help establish good flora in the body. They increase the good bacteria and suppress the bad bacteria, and support fungal overgrowth conditions like candida. Superfood mushrooms enhance our own intelligence and wisdom, strengthen the mind, increase memory and prolong life. These nourishing tonics help build the body's resistance, aid in detoxification, affect the blood, protect and support the functions of the Heart, Liver, Kidneys, Lungs, skin, and joints. Superfood mushrooms are powerful allies that help support and nourish life.

What are the different ways I can use Teelixir products?

You can use Teelixir products in a variety of creative ways. For fast absorption, add directly to water, hot tea, coffee, nut milk or juice. They can all be used as a great base or addition to your smoothies, elixirs, raw desserts, in your baking recipes or simply sprinkled on your favorite ice cream, yogurt or cereal. The possibilities are endless! And if you’re a real bad ass, simple throw those superfood powders straight into your gob and swallow!

We would love to hear all about the amazing and creative ways you like to enjoy your Teelixir products too! Please email us your recipes and ideas to info@teelixir.com - Find some great recipe ideas on the Teelixir blog.

How often do I take these herbs and how much?

These herbs are powerful nature-made substances. We believe it is more effective to consume them in small regular doses (every day if possible) over a long period of time. Recommended starting dosages are including in the additional info on each product page as well as on the back packaging. These herbs are also very safe to consume in high doses. We encourage you to experiment by modifying your dosage up and down based on how you’re body is feeling and how much you need to achieve the results you desire.

I’ve never taken these products before. What is the best tonic herb to take?

When it comes down to it, we do not believe there is one single “best" herb to take. It would be wonderful if nature provided us with one specific herb to consume every day that catered to all our needs and improved every aspect of our life. Then we wouldn’t have to think about it anymore. Imagine that! Since that is not the case, a better question to ask is- which is the best tonic herb(s) to take that works for my own constitution and current health and lifestyle program? We have a wealth of free information on this website (check out each individual product page) that can help you decide which products will work best for you. Be mindful and ask yourself- what is my intention in taking these particular tonic herbs or blends? What health goals or results am I looking to achieve? The answers to these questions can help guide you more appropriately to which tonic herbs you need to be taking right now. As your health goals and needs change, different herbs may then become more appropriate for you at that time. Our herbal needs will always shift and change depending on the needs we have in our life.

Remember that it’s always best to just start somewhere. You’re blessed to have access to the best tonic herbs in the world right here. Just start by taking one herb and see how your body reacts and adjusts. Tonic herbalism is really fun in that way. It’s fun to watch ourselves grow and transform with these herbs and feel how they positively improve and enhance our lives. That has been our own experience and the experience of many of our friends and customers. Check out our reviews and testimonials page.

Can I combine Teelixir products together?

Yes, you can. The tonic herbs can be consumed separately or in variation. Depending on how you’re feeling and your needs of the moment, you might like to start your day with Chaga mushroom, Cordyceps mushroom, or Astragalus root, for example, to increase energy and performance. At night you might like to relax and promote calmness with Reishi mushroom, Mucuna Pruriens, and Schizandra berry. Listen to your body, set intentions, and do what works best for you.

Do you recommend a specific diet while consuming tonic herbs?

We do not recommend or espouse any specific diet but we believe these powerful tonic herbs are more effective when incorporated into a rich and organic whole-food diet and active lifestyle. That has been our experience.

Will heat make them less active?

It varies depending on each herb. Most herbs have already been processed using heat which makes them perfect to add into boiling water or cooked meals. Other straight herbal powders (not extracts) such as Pine Pollen and Moringa leaf, for example, may be best taken or served in their raw state. Overheating these powders may result in a minor loss in nutrition.

When can I expect to see results?

Everyone is different depending on their sensitivity and the level of health they are experiencing. In some cases, the benefits of our products may be felt instantaneous while others may experience subtle influences at first, and notice cumulative effects developing over time. For great results, we recommend consuming one or more of our products regularly for at least 30-100 days.

How do I store my Teelixir products?

Store your product bags in a cool, dry place. Refrigeration is not required.

How long will my Teelixir products last?

If kept sealed, all products will last at least two years from the date of purchase. In some rare cases, the herbal material can “candy” (harden) over a period of time, depending on the environmental conditions. This does not mean the product has gone “ ad” or “off", it is still just as effective and beneficial. Make sure the bag is sealed at all times when not in use to prevent moisture and oxygen from entering.


Quality Standards & Sourcing

Where are your herbs sourced?

We are dedicated to seeking out the world’s cleanest and highest grade of herbal ingredients. We do not compromise our values to source only the most effective tonic herbal products. The herbal material we source come from different areas around the world. The majority originates from China, the birthplace of Taoist herbalism and the country that produces over 80% of the world’s mushroom supply. It’s safe to say that China knows exactly what they're doing when it comes to sourcing the best wild and cultivated tonic herbs and mushrooms. They are the masters! We also source ingredients from Tibet, Vietnam, India, and USA.

We want you to always be aware of where your food comes from. If you have any further questions regarding the origins of our foods please contact us.

What is Di Tao?

All of our herbs are sustainably wild-harvested, or organically (“semi-wild”) cultivated, with respect to, and abiding by the fundamental concept of "Di Tao” sourcing in Chinese herbalism. Di Tao means “Earth Tao” or in Chinese, “authentic source.” All of our herbal ingredients come directly from their original growing source, the pristine high mountain ranges, far from any cities or industrial pollution.

What is "semi-wild” cultivation?

"Semi-wild" herbs are grown from seed (or spore) then placed into a natural environment (a mountain forest or a desert, for example) and allowed to grow naturally without human interference. The "semi-wild" cultivation process simulates the wild herbs growing conditions where it can accumulate food and energy naturally. This method produces tonic herbs with a chemical profile closely similar to the wild material and is often better than the organically cultivated varieties.

What is wildcrafted?

Many of our tonic herbs are sustainably harvested directly from the wild environments in which they naturally grow in. Wild herbs cannot be termed “organic” because they are not cultivated, even though their growing methods would deem them certified organic. Unfortunately, an entire mountain or forest cannot be certified organic at this time.

What are the differences between herbal extract powders and the raw herbs?

Most raw herbs/botanicals are woody and fibrous. In their raw form, it is generally very difficult for the body to digest them. Raw herbs/botanicals need to be processed in some way in order for the human body to assimilate the important compounds contained in the herbs. Traditionally, tonic herbs were cooked, boiled and decocted together (or some on their own) using water and/or alcohol into a tea, soup, or another liquid form. This resulted in a potent life promoting elixir that could be enjoyed every day to increase energy, balance, overall well-being, and promote a long and healthy life. These extraction processes also improved the potency and efficacy of the herbal tonics.

There are great benefits in working the raw herbal tonics. We highly encourage that you try brewing, decocting, or tincturing the raw herbs for yourself, just as our ancestors did for thousands of years. Interacting with the tonics in this way- touching, feeling, and smelling the herbs is a wonderful experience that will provide a greater understanding and forge a deeper relationship with you and these powerful superfoods. However, most of us are extremely busy and don’t have the time to engage with the herbs in this way. Many prefer extracts for their convenience and ease of use while traveling and working on-the-go.

When a herb or herbal combination is extracted by water or alcohol, the constituents of the herbs are released from the fiber (cell-walls) that locks them in and is dissolved into the liquid medium. The result is a highly assimilable “tea” or paste that is much easier to consume because the material has been “reduced” to a much smaller volume, and yet the potency is higher. Consuming raw herbs without this extraction means the body must perform its own set of digestive “extraction” processes to assimilate the compounds bound to the fiber. This causes added stress to our GI tract and therefore, is not a very effective nor efficient method for absorbing the health-promoting compounds in these foods. The body ends up using more energy than it gains.

In summary, herbal extracts powders are much more potent and easier to absorb. They are 100% water soluble which means they can be simply added to hot or cold water, smoothies or juices, coffee or tea. Extracts are also light and safe to travel with, have a longer shelf life (approx 2+ years). Extracts powders are also great and easy to combine together to make your own blends and formulas.

How are your herbs processed and extracted?

Once the best herbs are selected, they are cleaned and prepared according to a protocol customized for that herb. Dirt and other foreign materials are meticulously removed, and the herbs are then sliced and prepared for the next extraction and concentration process.

Some herbs may have unique characteristics which require different extraction processes. For most herbs, we only use purified water as an extraction solvent. However, other herbs such as Chaga mushroom, Reishi mushroom, and Astragalus root require water and alcohol (organic non-GMO edible rice alcohol) as the extraction solvents. These are the dual-extracts. The precise extraction temperature and timing are unique to each herb and strictly controlled. Some herbs contain heat sensitive components which require low-temperature processing. This preserves the potency of the herbal extract without damaging the nutritional profile under extended exposure to high temperatures.

Many of the bioactive components in the herbs are the essential oils. During the extraction process, these volatile oils are preserved by using an “oil-trap” retrieval system that protects them. They are blended back into the extracts at the end of the process. Essential oils increase efficacy and infuse the herbs with their natural aroma.

The concentrated liquid extracts are dried by using an ultra high-speed spray dryer. During this process, the liquid herbal concentration is automized into fine droplets, which are thrown radially into a moving stream of hot gas. The temperature of the droplets is immediately increased and fine droplets become dry instantaneously in the spherical particles. The whole drying process is completed in a few seconds for maximum herbal potency. In the spray drying process, heat and mass transfer during drying which occurs in the air and vapor films surrounding the droplet. This protective envelope of vapor keeps the particle at the saturation temperature. As long as the particle does not become “bone-dry”, evaporation is still taking place and the temperature of the solids will not approach the dryer outlet temperature. This is why many heat sensitive products can be spray dried easily at relatively high inlet temperatures.

The finished product then undergoes a series of high-precision laboratory tests to measure its safety and potency before release. These tests include measuring key bio-active ingredients, heavy metals, the presence of pesticide residuals, and microbiological assays to screen for E. coli, salmonella and various other possible bio-contaminants such as molds or yeasts. No other solvents, carriers, or excipients are used during the extraction process. No irradiation, ETO (ethylene oxide), or Ozone is involved in the process.

What is a dual-extract?

There are a number of Teelixir herbs that have been dual-extracted. This means in the extraction process, we have utilized water and alcohol (organic non-GMO edible rice alcohol) to extract the full-spectrum of constituents in the herb that has been scientifically verified to benefit human health. Alcohol is used to extract the adaptogenic terpenes (oil soluble compounds) while the hot water extracts the immune-modulating beta-glucans (water-soluble compounds). Please note that less than 100 ppm (parts per million) of the organic alcohol remains in the extract making it safe for children to consume. Please consult with your pediatrician if you have any concerns about giving your children dual-extract powders.

Are your tonic herbs and mushrooms organic?

Technically yes, but they are not certified. At the current time, the “certified organic” system has not been extensively implemented in China or throughout other Asian countries where the majority of our tonic herbs are sourced. However, this does not mean that the herbs are grown using inorganic methods. In fact, all of our herbs that we source originates from the pristine mountain regions of China (and other countries such as Tibet, India, and the USA.) and are grown using organic cultivation methods that would make them certifiable. Teelixir sources all its herbal material from suppliers that do not use any sort of synthetic chemicals (insecticides, herbicides, larvicides, miticides, synthetic/petroleum-based fertilizer etc.) during their cultivation and harvesting processes.

Are Teelixir mushrooms made from mycelium grown on grain?

No, Teelixir does not use cheap and ineffective mycelium grown in labs products. Teelixir mushrooms are made from 100% real mushroom fruiting bodies just like our ancestors used for centuries. There is no residual grains, starch, mycelium, or fillers contained in our mushroom extracts. The only exception is with Cordyceps mushroom which is liquid fermented mycelium, not mycelium grown on grain (Science has not discovered how to grow Cordyceps Sinensis fruiting bodies.).

How clean and pure are your herbs?

Every batch of Teelixir herbs is tested for heavy metals (lead, mercury, arsenic, cadmium), radiation, ethylene oxide (ETO), aflatoxins, pesticides, yeast, mold, E.coli, Salmonella, and Staphylococcus aureus. These reports are available to you at your request. We want you to always be aware of how clean your foods are. If you have any further questions regarding the quality of our foods please contact us.

Do you independently test your herbs for heavy metals?

Yes, we independently test all our products and have verified that they are extremely low in heavy metals. We use the strict heavy metals guideline of the Low Heavy Metals Verified Organisation as a benchmark to test our products. It’s our commitment to proving that Teelixir products are from the purest, cleanest and most natural sources in the world, and are guaranteed safe to consume. If it’s not safe for us and our families to take, we do not sell it! That’s the bottom line. We publish every laboratory test we do which you can find inside the ‘Lab Results' tab on each product page.

Learn more about the strict Teelixir 'Gold Standard’ and the importance of independent heavy metal testing.

Are there any other “hidden" ingredients in your products?

No, all of our single herb products are 100% just that. No fillers, additives, or excipients of any kind. The blends contain multiple herbs and superfood ingredients. They do not contain any chemicals, preservatives, or additives of any kind.

Are Teelixir products non-irradiated?

Yes, absolutely! No amount of irradiation is ever done on any Teelixir products. We've gone to extreme lengths to ensure that all of the tonic herbs, mushrooms, adaptogens, and superfoods we import under the Teelixir brand name have not been processed in any harmful ways that could damage the nutrition or chemical profile of the herbal material. We wouldn’t accept them any other way!

Contrary to what you may have read or heard, irradiation does not improve the bio-availability and effectiveness of these herbs. Irradiation is generally used to prolong the shelf life of a food product and most often, at the expense of the consumer, creates a nutrient depleted and inferior food item. That’s not how we do things at Teelixir. We share your zero tolerance for food irradiation.


Concerned Questions

I don’t want to “trip” out. Do any of your mushroom products contain the crazy psychedelic shrooms?

Ha! You’d be surprised how often we get asked this question. While there is some evidence to suggest that “magic” mushrooms are beneficial for human health, all of Teelixir products only contain functional mushrooms that are legal to sell and consume. You won’t find any colorful “trips” or "psychedelic journeys” here.

I have a dairy and/or gluten intolerance. Can I consume Teelixir products?

Yes, Teelixir products are all gluten and dairy free. If you are unsure about a particular product, please feel free to contact us at info@teelixir.com or via the contact page.

Will these products cure me?

The principle of tonic herbalism is not to treat or cure any illness or disease. These superfoods are best when consumed over the long term to make our bodies stronger and more intelligent so we can better handle any stressful circumstances or impending ailments. Taking a spoonful of Reishi mushroom will not reverse your cold. It’s best to take these products consistently to increase your chances of avoiding such unwanted conditions.

I am on medication and/or have a pre-existing medical condition. Which products are best for me?

Unfortunately, we are not doctors or licensed health care practitioners. Therefore, legally we cannot provide you with any medical advice. We suggest consulting your doctor if you are concerned about taking Teelixir products alongside other medications.

Where can I find validating research and scientific studies on these herbs?

On each product page, there is a tab labeled “The Science” where you can find a whole list of studies that we’ve linked to for your reference.


Shipping and Ordering

Which payment methods do you offer?

We accept all major credit cards- Visa, MasterCard, AMEX, Discover, and also PayPal. You can also use Afterpay. This is a wonderful Australian based service that allows you to make an order but pay it off over time in small installments. You can learn more about Afterpay here.

When will my item(s) ship?

All orders placed before 3 pm (AEST) will generally be processed and shipped out on the same day. This applies during the weekdays (Monday to Friday) and excludes Australian public holidays.

Does Teelixir ship internationally? (Outside of Australia)

Yes, we do. If you are unsure about your country of location, please email us your inquiries to info@teelixir.com.

How much does shipping cost?

All Australian orders with standard shipping are free. Shipping costs for all express and international orders will be automatically calculated at checkout. If you are unsure about shipping to your country, please email us your inquiries to info@teelixir.com.

When will my order arrive?

Free standard shipping in Australia generally takes 3-5 business days for your order to arrive. Express shipping (1-2 days) is also available. International orders can take a minimum of 14-15 business days or more to be delivered, depending on the country of destination.

Can I order in bulk?

Yes you can. Please email us at info@teelixir.com with your product item and bulk quantity amount. We will do our best to serve you with the current stock we have available.

Will Teelixir products clear customs in my country?

Yes, all our products should, however, if you have any questions regarding your country’s importation regulations you should contact them directly before purchasing. Unfortunately, we cannot take responsibility in the rare instance, of our products being withheld at customs (By the way, this has never happened to us before!).

How do I track my order?

You can track your order here by entering your tracking number that we provided you. Please note that international orders do not receive a tracking number at this time.

Where can I find a store near me that sells Teelixir products?

You can find a store near you on the store locator page here.

Do you offer gift cards?

Yes, we offer gift cards. They are available for purchase here.

How can I become a wholesale reseller of Teelixir products?

For all wholesale inquiries, please contact us at info@teelixir.com and we will guide you through how to set up a wholesale account.

Do you have a money back guarantee?

Yes, please check out our money back guarantee policy here.

Do you have an affiliate program?

Yes, please learn more about our affiliate program here.


Coupon Questions

How do I use a coupon?

On the checkout page, simply type your coupon code into the field labeled “Gift card or discount code”. Your discount will be automatically applied to your total order.

Can I combine coupon codes?

No. I’m sorry, you can only use one coupon code at a time.

Where do I get my 10% off my first order?

Please sign up for our newsletter to receive your 10% off discount. Once you’ve confirmed your subscription, we will send you a welcome email that contains the discount code inside. You can sign up to our newsletter here.


At Teelixir, we pride ourselves on being 100% transparent with our quality sourcing, the processing of our herbs, and the mission of the Teelixir brand. If your questions haven't been answered here, please feel free to get in touch with us at info@teelixir.com. We'd love to hear from you!


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